Shop employees encounter knife threats and harassment, with 54% reporting weekly mistreatment. Campaigns such as Let's Respect Retail and ShopKind Week highlight increasing retail abuse. The increase in harassment is linked to a series of incidents documented across the sector this autumn.
A Waitrose veteran assumes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC launches a new store in Oslo, praised by Robbie Fowler. Independent retailers expand within Staffordshire's shopping centre. Retailers are reviewing staffing levels and education in response. Staff unions call for stronger protection measures as cases increase.